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QUESTION: What browser works best with the Financial Imaging site?
ANSWER: Internet Explorer (IE) 5.0 or later with 128-bit security encryption provides the best viewing experience. If you do not have IE, it can be downloaded for free from Microsoft.

QUESTION Why do I get a "Cannot Display Page" error when I am trying to access the login page?
ANSWER This error is probably due to either your browser not supporting 128-bit security encryption. You should be able to solve the problem in the following way: In order to check on whether your browser supports 128-bit security encryption, you will need to do the following:
  • Internet Explorer Users: Click on the Help Menu and then click on About Internet Explorer to determine the browser version and cipher strength. If the browser is older than 5.0, upgrade your browser. In addition, if the cipher strength is less than 128-bit, upgrade to 128-bit encryption.
  • Netscape Users: Click on the Help Menu and then click on About Netscape to determine the browser version and cipher strength (the encryption support information is in the right hand bottom section of the Help page). If the browser is older than 4.6, upgrade your browser.

QUESTION I cannot download or upgrade to a 128-bit encryption browser. What can I do?
ANSWER If you are unable to download the most recent version of your browser because of export or other restrictions, and are still receiving an error message, then you will need to adjust your browser settings as follows:
  • Internet Explorer Users: Click on the Tools Menu and then click on Internet Options, and the advanced tab (the most right hand tab). Scroll to the Security section and check the settings for "SSL 2.0", and uncheck the settings for "Use Fortezza", "SSL 3.0", "TLS 1.0", and "PCT 1.0".
  • Netscape Users: Click on the Security icon on the top of the page and then click Navigator on the left hand section. You should see the security page on the right side. In the Advanced Security (SSL) Configuration section, check the settings for "Enable SSL (Secure Socket Layer) V2" and uncheck "Enable SSL (Secure Socket Layer) V3".

QUESTION What do I do if I forget my User Name or Password?
ANSWER: Send an e-mail to techsupport@financialimaging.com and your password & username will be sent to you, and then you will be able to login and upload your data.

QUESTION When I log in, I get an expired maintenance message. What do I do?
ANSWER:
  • Internet Explorer Users: Click on the Tools Menu and then click on Internet Options, and the Temporary Internet Files Settings... button. Under the Check for newer versions of stored pages section, set the radio button for every visit to the page.
  • Netscape Users: Click on the Edit menu on the top of the browser, and then click Preferences... at the bottom. You should see the preferences panel with a list of settings on the left side. In the Advanced Cache section, under the Document in cache is compared to document on the network section, set the radio button for Every time.

QUESTION Are you using a browser that doesn't support cookies, or do you have cookies disabled?
ANSWER: Your browser must support cookies, and the option must be enabled to sign in. To enable cookies Internet Explorer 5:
  • Click Tools, and then click Internet Options.
  • Click the Security tab.
  • Click the Internet zone.
  • Select a security level other than High.
  • Or Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.
Internet Explorer 4.x
  • Click View, and then click Internet Options.
  • Click the Advanced tab.
  • Scroll to the Security section.
  • Under Cookies, click “Always accept cookies”.
Other browsers
  • To see if your browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your browser. If you see a message to notify you that a Web site is trying to send you a cookie when you try to sign in, you should choose to continue or you will not be able to sign in. If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer 8.